Business communication solutions for every industry
Our broad portfolio of solutions are designed to address virtually every business communication need, in any industry. Each solution is designed to support your business operations and integrate with your existing infrastructure, to drive business growth and reduce communication costs.
Healthcare
In healthcare, fast and efficient communication is not only convenient—it can save lives. Our next-generation solutions suit an array of healthcare organisations, from hospitals and outpatient clinics to residential aged care facilities and community health centres.
We offer a flexible, scalable and cost-effective business communication platform that connects your organisation with fixed, wireless and mobile technology. Our solutions can be adopted as a modular, on-site solution or a single, cloud-based software stream that supports a range of deployment models.
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Financial Services
In recent years, the global financial services market has faced growing pressure from competition, regulatory changes and other external forces. To be successful, financial service providers need to address these challenges while reducing costs, increasing security and differentiating their product and service offering.
We design flexible communications solutions for financial service providers of all sizes, with powerful technology that provides you with all the functionality used by your biggest competitors, at a fraction of the cost.
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Multi-site Contact Centre
Whether your contact centres are based in Australia or around the world, it’s important to provide a consistent experience for customers when they call. Our multi-site contact centre solutions help you manage inbound calls with ease and offer multi-channel support through voice, email, web chat, SMS, social media and more.
You can control every aspect of your contact centre solution, from the routing algorithms that direct calls and messages, to the number of agents and locations in your network. Each solution is completely flexible and scalable, to help you control costs, improve customer service and manage your IT with a minimum of fuss.
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Retail
In today’s competitive environment, retailers need powerful communication solutions that deliver an exceptional experience for customers online and in-store. Just as every retailer is unique, so are the communication challenges they face.
Our retail solutions are designed to help you improve customer service, maximise efficiency and reduce costs. We work closely with you to design a solution that aligns to your workflow and addresses your individual needs, with multichannel tools that lets you engage with customers using their preferred communication method, including voice, web chat, email, SMS, Facebook, Twitter and more.
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